FAQ

CAN I WITHDRAW FROM THE RACE AND GET A REFUND?

NYCRUNS has a no-refunds and no-transfers policy, but NYCRUNS members can withdraw from races for race credit. See more details here.

I WANT TO GIVE MY BIB TO A FRIEND OR FAMILY MEMBER TO RUN IN MY PLACE?

As per NYCRUNS policy and for the safety of all runners, only you can run with the bib that's assigned to you. Bib transfers are strictly prohibited and will result in disqualification.

WHERE DO I GO ON RACE DAY?

On race morning, you’ll go to the Start Area Entrance at North 12th Street and Bedford Avenue in Williamsburg. Visit the START section for more details.

WHAT TIME SHOULD I ARRIVE ON RACE MORNING?

There are four (4) arrival times, one for each Start Wave. Visit the START section for more details.

ARE WHEELCHAIR & HANDCYCLE ATHLETES WELCOME AT THE EVENT?

Yes. Registered Handcycle and Wheelchair athletes will be contacted 2-3 weeks prior to the race regarding arrival details for the Start Area.

HOW DO I GET MY BIB AND SHIRT?

If you’re not receiving them in the mail, you’ll pick up your bib and official participant shirt prior to race day at the pre-race Expo. Visit the EXPO section for more details.  

WHEN WILL I KNOW WHAT WAVE I’M IN?

We’ll notify you two to three weeks before the race regarding your Start Wave & Corral assignment and will continue to share important updates leading up to race day. Visit the START section for more details.

IS IT OK IF USE EARBUDS OR HEADPHONES?

Earpieces and headphones are permitted; however, we recommend you use those devices with care. You must be always alert to your surroundings and will need to hear important announcements made at the start, on the course, and at the finish. Please familiarize yourself with our complete RULES OF COMPETITION.

CAN I RUN IN A COSTUME?

If you want to run in a costume, please adhere to our rules which limit athletes to form fitting outfits only. Masks and other face coverings are prohibited, as are bulky costumes, capes, and handheld props. Please familiarize yourself with our complete RULES OF COMPETITION.

IS THERE A PHONE NUMBER TO CALL ON RACE DAY IF THERE’S AN EMERGENCY?

Yes. If you or someone else needs immediate assistance, call (646) 290-5353. This number is also on the front of your bib.

CAN I GET PHOTOS OF ME RUNNING THE RACE?

Yes. You’ll receive an email in the days after the race from MarathonFoto with details on how to claim your complimentary Finish Line photo and other options. Visit the FINISH section for more photo details.

IS THERE AN APP FOR THE RACE?

Yes. The Official NYCRUNS Brooklyn Experience Half Marathon App will be available for download from the Apple App Store or Google Play a few weeks before the race. The app features live runner tracking, an interactive course map, athlete alerts, detailed event info, great deals from local businesses, and much more!

WHERE CAN I FIND INFO ON RACE DAY STREET CLOSURES?

Information about street closures will be available closer to race day in the COMMUNITY IMPACT section.

WHAT’S THE BEST WAY TO GET RACE UPDATES?

To ensure you’re getting all the information you need, keep your eyes out for update emails from NYCRUNS, periodically check this website, follow us on social @brooklynexperiencehalf, and download our free App when it launches a few weeks before the race.

HOW CAN I GET OFFICIAL RACE GEAR?

Shop for official race gear at the NYCRUNS Brooklyn Experience Half Marathon Online Store and at the pre-race Expo (while supplies last).

I CAN’T FIND THE ANSWER TO MY QUESTION!

No problem. The Team At NYCRUNS is here to help. Please fill out our customer service inquiry and you’ll receive a response within 12-24 hours. You can also check the HELP section on the NYCRUNS website for more answers to your questions.